Digitizings Services Return & Refund Policy
At Digitizings.com, we pride ourselves on delivering top-tier, 100% manual digitizing services and high-quality products. Your satisfaction is our highest priority. We understand that sometimes things don’t go exactly as planned, which is why we have designed a hassle-free, transparent, and customer-friendly Return and Refund Policy.
1. Our Commitment to Quality: Unlimited Edits Before initiating a return or refund, we want to ensure you get exactly what you need. If the final digital file or service does not perfectly align with your original instructions or our committed service standards, we offer Unlimited Free Edits. We will work closely with you, refining the design until you are 100% satisfied.
2. Eligibility for Returns and Refunds If, after utilizing our unlimited edits, the issue persists strictly on our end (e.g., technical flaws in the digitizing process, formatting errors, or failure to meet the agreed-upon requirements), you are fully eligible for a return or refund.
Post-Order Confirmation: Refunds or returns after an order has been confirmed and processed are only possible if the delivered service or product falls short of the originally committed details.
3. Specific Exceptions & Non-Refundable Items To maintain absolute transparency with our clients, please note the following conditions:
Clearly Marked Items: Any specific service, promotional offer, or product explicitly mentioned as “Non-Refundable” or “Non-Returnable” at the time of purchase is excluded from this policy.
Guaranteed Returnable Items: Conversely, any service or product specifically marked as “Returnable” is fully covered and prioritized under this policy.
Change of Mind: Digital files and custom digitizing services that perfectly match the original brief provided by the client, but are no longer needed due to a change of mind, are not eligible for a refund.
4. Hassle-Free Refund Methods Once a refund is approved, we want the process to be as smooth as possible for you. You can choose to receive your funds via:
Wallet Credits: Instant store credit added to your Digitizings.com account, which you can use immediately for future orders.
Bank / Original Payment Credits: A direct reversal to your original bank account or payment method (processing times may vary depending on your financial institution).
5. How to Initiate a Request Simply reach out to our support team within 2 days of receiving your order. Provide your order number and a brief explanation of the issue. Our dedicated team will evaluate the request and guide you through a prompt and stress-free resolution.
Contact info: support@digitizings.com
Frequently Asked Question For Return & Refund
Your satisfaction is our top priority! If the delivered file doesn’t align with your initial requirements, we offer Unlimited Free Edits. We will continue to revise and refine the design until you are 100% satisfied with the result.
If we are unable to resolve the issue through our unlimited edits, and the fault lies on our end (such as technical errors or not meeting the committed service standards), you are fully eligible for a refund. However, refunds are not provided for a change of mind if the original brief was fulfilled accurately.
Most of our custom digitizing services are covered under our satisfaction guarantee. However, if a specific service, promotional item, or product is explicitly marked as “Non-Refundable” or “Non-Returnable” at the time of purchase, it will not be eligible for a refund.
We make the process completely hassle-free. You can choose to receive your refund either as Wallet Credits (which are instantly added to your account for future use) or as a direct credit back to your Bank Account / Original Payment Method.
It is very simple! Just reach out to our customer support team with your order number and a brief explanation of the issue. Our team will review your request quickly and guide you through a smooth, stress-free resolution.